1. What systems are
described here? What valuable
information do they provide?
From this
article, the 2 systems describe here are Database Management System and
Shipping Information System. These systems are use to handle and control the
endless number of daily work options and orders related to these operations at
a perfect level of service. Firstly, Database Management System is a system
computerized system based on cluster Dell servers which play a role as the
backbone of the system. It is use to sent to the server and aggregated to
create the most updated database version, and then sent back to the branches.
This means every branch has the most recent version of client list, trucks
availability, and new shipping contracts so that many customer is able to deal
with any branch at any time. The database will send from branch to HQ every
30minutes, an aggregated version of the database of all branches. The recipient
branch will create a receipt entry on the system upon arrival of the truck and
then go to the destination branch to receive the car. The second system used is
Shipping Information System. They system record client’s data, and holds
maintenance information. It links data of vehicle maintenance centers with the
transportation service helps to enhance company performance and achieve better
customer service.
The added value by IT/IS investment is achieving
strategic business objectives. The ultimate business includes:
-> Operational excellence
-> New products, services, and business models
-> Customer and supplier intimacy
-> Improved decision making
-> Competitive advantage
Throughout these years the
company has focused on how to maintain business leadership in order to achieve
safe and fast transportation. Every day, there are more than 1000 shipping
contracts, including 2000 to 2500 bills of lading daily between the main
branches. Therefore it is impossible to properly handle and control the endless
number of daily work options and orders related to these operations at a
perfect level of service without a robust computerized system. The system
needed the facility to serve specific sectors in the organization, in addition
to providing information throughout the group.
3. How did implementing the
Shipping Information System address the business needs and information
requirements of Albassami?
It is used at the Albassami to
maintain all the sender information such as the sent car, the truck number, the
sender and receiving branches, and it also sends an SMS to the client
acknowledging the arrival of the car. The system also records the client’s
data, and holds maintenance centers with the transportation service helps to
enhance company performance and achieve better customer service. The system
also enables standard reports to be provided to top management head sectors
about the productivity of each branch, resulting in accurate identification of
needs for different regions and thus proper budget allocation. In addition, the
system allowed a better audit on all drivers behavior by using the output of
the vehicles tracking information.
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